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Domande frequenti

Delivery of my order

What are the various delivery options?

Delivery in France and abroad by DHL

Orders can be shipped to the following countries only : Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Caymans Islands, Chile, China, Colombia, Costa Rica, Croatia, the Czech Republic, Denmark, United Emirates, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan,  Lebanon, Luxembourg, Malaysia, Martinique, Mexico, New Zealand, the Netherlands, Norway, Oman, the Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russia, Scotland, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain (except Canaries Islands & Tenerife), Sweden, Switzerland, Thailand, Turkey, United Kingdom, Uruguay, USA and Venezuela.

Delivery by courier to hotels in Paris (postcode 75) and the Paris region (postcode 92, 93 and 94)

Collection in one of our information centres: Main office at Pyramides until 06/17/2018 (25 Rue des Pyramides, 75001 Paris); Hôtel de Ville information centre from 06/18/2018 (29 Rue de Rivoli, 75004 Paris); Gare du Nord information centre (18 Rue de Dunkerque, 75010 Paris)

What is the cost of postage?

Hotel (Paris and Paris region) : €12

Delivery in France (DHL) : €9.90

International delivery (DHL) :

Zone 1 : €14,50
Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Norway, Portugal, Spain (except Canaries Island and Tenerife), Scotland, Sweden, Switzerland, the Netherlands, Turkey and United Kingdom.

Zone 2 : €22
Bulgaria, Croatia, Estonia, Hungary, Poland, Czech Republic, Romania, Slovakia and Slovenia.

Zone 3 : €24
Argentina, Australia, Brazil, Canada, Caymans Islands, Chile, China, Colombia, Costa Rica, Emirates, French Guiana, Guadeloupe, Hong Kong, Iceland, India, Indonesia, Japan, Lebanon, Malaysia, Martinique, Mexico, New Zealand, Oman, the Philippines, Qatar, Reunion, Russia, Singapore, South Africa, South Korea, Thailand, Uruguay, USA and Venezuela.

How can I get my order delivered to my hotel?

The order must be made at least 4 days before your arrival. Your order will be delivered to your hotel 24 hours before your arrival date and on Friday if you arrive on a Saturday/Sunday/Monday.
Your hotel must have a reception-desk. No deliveries to holiday rental accommodation nor to rental agencies.

Please note, delivery to hotels is only possible in Paris (postcode 75) and close suburbs of Paris (postcode 92, 93, 94).

Once you selected “Delivery at your hotel in Paris”, please don’t forget to complete the following information :
- Your arrival date
- The name you used to book the room
- The name of your hotel
- The address of your hotel

Please note that the Paris Convention and Visitors Bureau cannot be held responsible for an incorrectly entered hotel name or address.
The parcel is your responsibility as soon as it is delivered to the hotel.
The Paris Convention and Visitors Bureau cannot be held responsible for stolen or damaged parcels.
The Bureau takes no responsibility for any eventual delay in delivery or non-delivery because of an incorrect address or name on the reservation.

My country isn't on your list of delivery destinations. What should I do?

If your country is not on the list of destinations to which we ship orders, you can have your order delivered to your hotel in Paris, or collect it from one of our two collection points.

How long will it take to receive my order to my home place?

Your order will generally be delivered within four (4) working days with DHL in France and in other countries.

Please note that the abovementioned delivery estimates are valid in normal working conditions. Deliveries may be delayed in case of postal strikes, transport disruptions or adverse weather conditions.
The Paris Convention and Visitors Bureau takes no responsibility for any eventual delay in delivery to an incorrect address or for any malfunction in transport services of national or international postal services.

Orders paid for with a credit card will be dispatched the day after they have been processed online. Orders processed on Friday and during the weekend will be dispatched the following Monday.

Can I enter different addresses for billing and delivery?

Yes! You simply enter the delivery and billing addresses separately in the fields provided :

1) Enter your billing address in the field provided
2) Select the “Delivery address different as billing address” box
3) Indicate the delivery address wished

Where can I collect my order?

You can collect your order in one of our information centres:

Main office at Pyramides (until 06/17/2018), located at 25 Rue des Pyramides, 75001 Paris (metro line 7 or 14 – Pyramides)
Hôtel de Ville information centre (from 06/18/2018), located at 29 Rue de Rivoli, 75004 Paris (metro line 1 or 11 – Hôtel de Ville)
Gare du Nord information centre, located at 18 Rue de Dunkerque, 75010 Paris (metro line 4 or 5 – Gare du Nord)

When can I collect my order?

You can collect your order in one of our two welcome centres, when you want between 10am and 6pm (Pyramides and Hôtel de Ville welcome centres). If you choose to collect your order from our information centre at Gare du Nord, it will be available on your chosen day between 9am and 4.30pm.

Can I get a refund if I didn't collect my order?

As indicated in our Terms of Sale, tickets purchased via parisinfo.com cannot be refunded or exchanged.

What documents do I have to show to collect my purchase?

When you come to collect your order, you must present your order confirmation e-mail as well as a piece of ID.

If you do not have your order confirmation with you, we will ask you to provide ID in the name of the person who placed the order online.

What is the maximum period that an order will be available for at the pick-up point selected?

Your order will be available during a period of 2 months following the collection date selected online.
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